On each product page, you’ll find various product options that are specific to the product and represent its available features. Since each product on our website may have unique options, please make all your selections as the price will be based on these chosen options.
Frequently Asked Questions
When submitting your order, either during the checkout process or in the shopping cart, you’ll have the opportunity to upload your artwork. If the artwork guidelines are too complex for you to understand (as not everyone is a designer), we recommend using a free third-party online design platform. Details for this will be provided in an email after you submit your order (once we know the specific product you need). If you proceed without fully understanding the artwork guidelines and use your own print files, unexpected results can occur, and you will be responsible for them.
For security reasons, we currently do not offer online payment methods. After order confirmation, you will receive an email with payment instructions. Please make payment promptly, as customized print projects cannot be returned unless there is a quality issue (returns are possible for non-customized products; refer to terms and conditions).
If your artwork is not suitable for printing, you will receive an email notification and will need to upload a new one. Please note that if you do not upload your artwork correctly, mistakes can happen, and it’s your responsibility to ensure the data we receive is correct. We will proof your artwork up to 3 times before we have to charge you an hourly rate for proofing. This is because all artwork sent to us should be print-ready and signed off already. However, we do understand that mistakes can be noticed at the last minute. Three proofs should be sufficient to ensure the artwork is correct.
Once production is completed, we will either arrange for shipment or notify you via email to schedule a local pickup. We provide a 24/7 pickup service to accommodate all customers, but it’s important to schedule your pickup in advance. Please note that without a prior appointment, we cannot guarantee local pickup availability.
We provide a comprehensive after-sales service process. If you encounter any issues with our products, please contact us immediately, and we will promptly address your concerns. This commitment to customer satisfaction has been the cornerstone of our business, and we have never relied on paid advertising. Instead, our survival is based on the quality of our service and word-of-mouth recommendations from satisfied customers.